jl96 Privacy Policy — Your Data, Handled with Care

When you register an account on jl96, we collect the personal details you provide directly, including your full name, date of birth, mobile number, email address, and preferred payment method. We also collect information generated by your use of the platform, such as login timestamps, device type, browser information, IP address, and the games or sports markets you interact with. Payment-related data — including transaction amounts, payment channel references, and deposit or withdrawal history — is recorded to maintain accurate account records and comply with financial monitoring requirements. If you contact our support team, we retain records of those communications to help resolve any follow-up queries and to improve the quality of our service. We do not collect sensitive personal information such as government-issued ID numbers unless you are required to complete identity verification, in which case the document is used solely for that purpose and handled with strict access controls. All data collected is limited to what is reasonably necessary for the operation of the platform and the delivery of a safe, personalised experience for Filipino players. We do not collect data from minors, and any account found to belong to a person under 18 years of age will be closed and associated data handled in accordance with applicable regulations.

The personal information we collect is used primarily to create and manage your jl96 account, process deposits and withdrawals in Philippine pesos, and ensure that your platform experience is accurate and up to date. We use your contact details to send you important account notifications, such as transaction confirmations, security alerts, and updates to our terms or policies — these communications are necessary for the operation of your account and cannot be opted out of while your account remains active. Where you have given consent, we may also use your contact details to inform you about promotions, bonuses, and new features available on the platform; you can withdraw this consent at any time by contacting support at [email protected]. Behavioural data, such as the games you play and the frequency of your sessions, may be used in aggregate to improve platform features, personalise your experience, and identify patterns that may indicate a need for responsible gaming intervention. We use IP address and device data to detect suspicious login activity and protect your account from unauthorised access. Your data is never used to make automated decisions that produce legal or similarly significant effects without human review. All uses of your personal information are consistent with the purposes described in this Privacy Policy, and we will notify you if we intend to use your data for a materially different purpose.

jl96 does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes under any circumstances. We may share your data with trusted service providers who assist in the operation of the platform, such as payment processors that handle GCash, Maya, and bank transfer transactions, and technology partners who provide platform infrastructure and security services — these parties are contractually required to handle your data only as instructed by jl96 and to maintain appropriate security standards. In cases where we are required by Philippine law, a court order, or a regulatory authority to disclose personal information, we will comply with that legal obligation and, where permitted, will notify you of the disclosure. If jl96 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, which will be bound by the same privacy commitments described in this policy. We may share anonymised, aggregated data — which cannot be used to identify any individual — with analytics partners to understand platform usage trends and improve our services. Any third party that receives your personal data is subject to strict data handling agreements and is not permitted to use your information for purposes beyond those specified. If you have concerns about how a specific third party handles your data, you may contact us at [email protected] for more information.

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the jl96 platform is encrypted using secure protocols, ensuring that your login credentials, payment details, and account information cannot be intercepted during transmission. Access to personal data within jl96 is restricted to staff and systems that require it to perform specific, authorised functions, and all access is logged and monitored. We conduct regular security reviews of our platform infrastructure to identify and address potential vulnerabilities before they can be exploited. In the event of a data breach that is likely to result in a risk to your rights or interests, we will notify affected players and the relevant regulatory authorities in accordance with applicable Philippine data protection requirements. You also play an important role in keeping your account secure — you should use a strong, unique password for your jl96 account and never share your login credentials with anyone. If you believe your account has been compromised, contact our support team at [email protected] immediately so we can take protective action.

As a player on the jl96 platform, you have the right to request access to the personal information we hold about you, and to receive a copy of that information in a clear and understandable format. You may also request that we correct any inaccurate or incomplete personal data associated with your account — simply contact us at [email protected] with the details you would like updated. In certain circumstances, you have the right to request the deletion of your personal data; however, we may be required to retain certain records for legal, regulatory, or fraud prevention purposes even after your account is closed. If you have consented to receiving promotional communications, you can withdraw that consent at any time and we will stop sending marketing messages within a reasonable period. You have the right to object to the processing of your personal data where we are relying on legitimate interests as the legal basis, and we will consider your objection carefully and respond accordingly. If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines or another relevant supervisory authority. We are committed to responding to all data rights requests within a reasonable timeframe and to treating every request with respect and transparency.

We retain your personal information for as long as your account is active and for a reasonable period thereafter to comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. Transaction records and identity verification documents may be retained for a longer period where required by Philippine financial regulations or anti-money laundering rules. When personal data is no longer required for any of these purposes, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. This Privacy Policy may be updated from time to time to reflect changes in our data practices, platform features, or applicable law — when we make material changes, we will post the updated policy on this page with a revised effective date. We encourage you to review this page periodically so that you are always aware of how your information is being handled. Continued use of the jl96 platform after a policy update has been posted constitutes your acceptance of the revised terms. If you have any questions about this Privacy Policy or about how your data is handled, please visit our FAQ page or contact us directly at [email protected].